In writing
The Logic Guarantee, and why each clause exists
Visualization — not a photograph of a completed job.
Most of what goes wrong in this trade goes wrong after the money changes hands. So rather than tell you we are different, here are the 7 specific things we commit to — each one paired with the failure it is written to prevent, and each one carrying what it costs us if we miss. An unpenalised guarantee is just marketing; the remedy is what makes it real. If we would not put it in the agreement, it does not belong on this page.
Promise 1
A service call answered within 24 hours, or we credit you $50
One day. Not "as soon as we can", not a place in a queue — and if we miss it the credit lands on your account without you having to ask for it or argue about whose fault the delay was.
Because the single loudest complaint in Utah reviews is the repair queue: one company's customers documented waits of two and a half months, and the longest on record runs to eight. A product with a sixty-day life cannot have a seventy-five-day service window.
Promise 2
Not one dark bulb between the install and January 1st
If a run fails, a section drops out, or a string turns a colour it should not be, that is ours to fix for the whole season — not a warranty argument about which part failed.
Because the review that says it best is a homeowner who "spent the WHOLE holiday season with half the second story lights stuck on blue" — the display was up the entire time, and that is worse than not booking at all.
Promise 3
Lit by Thanksgiving, or the season is free
Book by our published cutoff and your display is on before the holiday. Miss it on our account and you do not pay for the season — not a discount, not a credit toward next year.
Because the Utah install window is about forty-eight productive days once snow takes its share, and the standard failure is a company that sells past its own capacity and then rations the calendar. If we oversell, the cost of that should land on us.
Promise 4
Down by January 31st, or the takedown is free
Your removal window is on the agreement the day you book, and the outside date is the end of January. If we are still on your roofline in February, we are there for nothing.
Because one Utah operator advertises "lights down by the end of February" as a BENEFIT, which tells you what the market norm is — and a January that drags into March is the complaint that ends a customer relationship.
Promise 5
Clips, never nails — and $500 paid on the spot if we damage your property
Nothing is stapled, screwed or driven into your roof, fascia or gutters. If we damage something anyway, $500 is paid immediately while the repair is sorted out separately, rather than held hostage to an adjuster.
Because freeze-thaw winters find every shortcut, small puncture holes go unnoticed for years and then cost thousands, and "we will make it right" is worth nothing in the week you are trying to get a roofer.
Promise 6
Your price is locked for three years
The rate on your agreement is the rate for three seasons. Not an introductory number that resets once you have handed over your lights and your storage.
Because the renewal price is where a seasonal contract quietly becomes a bad deal, and because a company that will not publish a price at all is not one you can hold to next year's.
Promise 7
One page of warranty. Parts and labour, same term, backed by us
Not a term that depends on which product line you bought, and not one that quietly excludes the labour to fit the part. If the crew changes, the warranty does not.
Because a Utah homeowner had a $5,000 lifetime warranty voided by the manufacturer over the installer's own choice of bulb — and because when a local dealer closes, its customers discover their warranty closed with it.
Hold us to it
Every one of these is visible in your customer portal — the agreed takedown date, the service history with photographs, and your warranty document. You should never have to wonder whether somebody came.
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